A buyer inquiry lands while your agent is walking a listing. By the time they're back in the car, that buyer has already heard from two other agencies. Nobody screwed up. Everyone was just working.
And the back office is playing phone tag over a Saturday showing, retyping the same MLS description for three portals, and emailing the co-op agent for the fourth time about initials on page nine. None of that is selling. All of it eats the hours selling needs. Doing it by hand is not diligence. It is just the tax you pay for never fixing it.